Privacy Policy

Privacy Policy – All American Roof Shield

All American Roof Shield (“Company,” “we,” “us,” or “our”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect information obtained from customers and visitors through our website, communications, and marketing platforms.

By using our services, including our website at  FreshRoofUSA.com and by engaging with us through phone, SMS, email, or social media, you agree to the terms of this Privacy Policy.

1. How We Communicate with You

Emails

By providing your email address, you consent to receive emails related to:

  • Quotes or service updates
  • Appointment confirmations
  • Warranty registration
  • Promotional offers and seasonal campaigns

Emails will include an unsubscribe option to easily opt out of future promotional emails. We adhere to the Federal Trade Commission (FTC) regulations regarding digital communications.

Phone Calls

By providing your phone number, you agree to receive voice calls from All American Roof Shield regarding:

  • Service scheduling
  • Treatment confirmations
  • Customer feedback or follow-up

We will never place robocalls or use auto-dialers for marketing unless you’ve given prior express written consent, in accordance with the Telephone Consumer Protection Act (TCPA). You may opt out of marketing-related calls at any time by requesting removal.

SMS (Text Messages)

With your consent, we may send text messages for:

  • Appointment reminders
  • Service confirmations
  • Special offers or updates

Message frequency may vary, and standard message/data rates may apply. You can text “STOP” to unsubscribe or “HELP” for assistance at any time.

Note: We do not share mobile information with third parties for promotional purposes. Opt-in data and SMS consent will never be sold or transferred.

2. What Information We Collect

We may collect the following categories of information:

  • Contact Info: Name, email address, phone number, physical address
  • Property Details: Roofing type, square footage, photos or videos you submit
  • Service History: Inspection records, quotes, warranty details, communications
  • Device Info: Browser type, IP address, operating system, device ID
  • Location Data: Approximate location based on IP or GPS if enabled
  • Online Interactions: Pages visited, click behavior, form submissions
  • Customer Feedback: Reviews, testimonials, submitted forms or media
  • Communication Logs: Emails, texts, phone call notes, chat record.

3. How We Use Your Information

  • Directly from You: When you fill out forms, schedule a service, or contact us.
  • Automatically: Through cookies, tracking pixels, and analytics tools on our website.
  • From Third Parties: Such as advertising networks, CRM tools, or affiliate partners.
  • Social Media: When you interact with our Facebook, Instagram, or Google pages.

4. Why We Use Your Information

We use your information to:

  • Fulfill service requests and warranty registrations
  • Schedule, confirm, and manage appointments
  • Improve our website, services, and customer experience
  • Send marketing communications, if consented
  • Conduct internal analytics and performance tracking
  • Prevent fraud, ensure safety, and comply with laws

5. How We Share Your Information

We may share data with:

  • Service Providers: CRM software, scheduling tools, email platforms, etc.
  • Marketing Partners: To deliver advertising or promotions (with your consent).
  • Legal Authorities: When required to comply with legal obligations or protect our rights.

We do not sell your personal information. Mobile phone numbers used for SMS communication are not shared for marketing purposes.

6. Your Privacy Choices

You may take the following actions at any time:

  • Unsubscribe from promotional emails via the “unsubscribe” link
  • Text STOP to opt out of SMS communications
  • Disable cookies in your browser to limit website tracking
  • Adjust location settings on your mobile device to restrict geo-tracking
  • Contact us directly to review, update, or delete your personal data

7. Cookies & Tracking Technologies

Our site uses cookies to improve user experience and measure performance. You may disable cookies in your browser settings. For more information, refer to our Cookie Policy.

8. Data Security

We implement appropriate safeguards to protect your information from unauthorized access, loss, or misuse. While no system is completely secure, we follow industry best practices in data encryption, secure access, and network monitoring.

9. Children’s Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect personal data from children under 13.

10. Updates to this Privacy Policy

This Privacy Policy may be revised periodically. We will update the “Effective Date” and notify users through our website or other communication channels as appropriate.

11. Contact Us

For any privacy-related questions, data access requests, or communication preferences, please contact:

All American Roof Shield
📞 (833) 396-ROOF
📧 gm@freshroofusa.com
🌐 FreshRoofUSA.com